Privacy Policy
Your privacy matters to us. This policy explains how thalorienvuq collects, uses, and protects your personal information when you use our volume analysis trading platform.
Information We Collect
When you visit our website or use our services, we collect various types of information to provide you with the best possible trading analysis experience. The information we gather falls into several categories, each serving specific purposes in delivering our volume analysis tools.
Personal Information
- Contact Details: Name, email address, phone number, and postal address when you register or contact us
- Account Information: Username, password, and security preferences for platform access
- Trading Preferences: Market interests, analysis settings, and notification preferences
- Communication Records: Support tickets, feedback, and correspondence with our team
Technical Information
- Device Data: IP address, browser type, operating system, and device identifiers
- Usage Analytics: Pages visited, time spent on platform, click patterns, and feature usage
- Performance Data: Loading times, error reports, and system performance metrics
- Location Information: General geographic location based on IP address for service optimization
How We Use Your Information
Your information helps us deliver personalized volume analysis tools and maintain a secure, efficient trading platform. We're transparent about each way we use your data and ensure every use serves a legitimate business purpose that benefits your trading experience.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Platform Access & Security | Account details, login credentials, device information | Contract performance and legitimate interests |
| Personalized Analysis Tools | Trading preferences, usage patterns, market interests | Contract performance and consent |
| Customer Support | Contact information, communication records | Contract performance |
| Service Improvement | Aggregated usage data, performance metrics | Legitimate interests |
Important Note: We never use your personal information for automated trading decisions or share your trading strategies with third parties. Your analysis preferences remain confidential and are used solely to enhance your platform experience.
Data Sharing and Third Parties
thalorienvuq operates with strict data sharing principles. We only share your information when necessary to provide our services or when required by law. Our partnerships are carefully vetted to ensure your data receives the same level of protection we provide.
Service Providers
We work with trusted service providers who help us deliver our volume analysis platform:
- Cloud Infrastructure: Secure hosting and data storage services
- Analytics Providers: Website performance and user experience analytics
- Communication Services: Email delivery and customer support tools
- Payment Processors: Secure handling of subscription payments
Legal Requirements
We may disclose your information when required by South African law, including compliance with the Protection of Personal Information Act (POPIA), tax obligations, or valid legal processes. Any such disclosure is limited to what's legally required and necessary.
Your Privacy Rights
Under South African privacy laws, particularly POPIA, you have significant rights regarding your personal information. We've made exercising these rights straightforward and accessible through multiple channels.
Your Rights Include
- Access Right: Request a copy of all personal information we hold about you
- Correction Right: Update or correct inaccurate personal information
- Deletion Right: Request deletion of your personal information (subject to legal requirements)
- Processing Restriction: Limit how we process your information in certain circumstances
- Data Portability: Receive your data in a structured, machine-readable format
- Objection Right: Object to processing based on legitimate interests
To exercise any of these rights, contact our privacy team at info@thalorienvuq.com or visit our office during business hours. We respond to all privacy requests within 30 days as required by POPIA regulations.
Data Security and Protection
Protecting your information is fundamental to our operation. We implement multiple layers of security controls and regularly update our practices to address evolving threats in the digital landscape.
Security Measures
- Encryption: All data transmission uses TLS 1.3 encryption, and sensitive data is encrypted at rest
- Access Controls: Role-based access limits and multi-factor authentication for staff
- Regular Audits: Quarterly security assessments and penetration testing
- Backup Systems: Secure, encrypted backups with regular restoration testing
- Incident Response: Comprehensive plan for handling potential security breaches
Our security practices comply with international standards including ISO 27001 principles and South African cybersecurity guidelines. We maintain detailed security logs and conduct regular staff training on data protection practices.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of subscription + 7 years | Tax and financial record requirements |
| Usage Analytics | 24 months | Service improvement and trend analysis |
| Support Communications | 3 years after resolution | Quality assurance and training |
| Marketing Preferences | Until withdrawal of consent | Consent-based processing |
When data reaches its retention limit, we securely delete it using industry-standard data destruction methods. You can request early deletion of your information, subject to legal and contractual obligations.
Cookies and Tracking Technology
Our platform uses cookies and similar technologies to enhance your experience and provide personalized volume analysis tools. We're committed to transparency about how these technologies work and giving you control over their use.
Types of Cookies We Use
- Essential Cookies: Required for platform functionality, login sessions, and security features
- Performance Cookies: Help us understand how users interact with our analysis tools
- Preference Cookies: Remember your settings, dashboard customizations, and analysis preferences
- Analytics Cookies: Provide insights into platform usage to improve our services
You can manage cookie preferences through your browser settings or our preference center. However, disabling essential cookies may limit platform functionality and your ability to access certain features.
International Data Transfers
While thalorienvuq operates primarily within South Africa, some of our service providers may process data outside the country. When international transfers occur, we ensure appropriate safeguards protect your information according to POPIA requirements.
Transfer Safeguards
- Adequacy Decisions: Transfers to countries recognized by South Africa as providing adequate protection
- Standard Contractual Clauses: Binding agreements that ensure data protection standards
- Certification Programs: Partners certified under recognized international privacy frameworks
- Regular Reviews: Ongoing assessment of transfer mechanisms and partner compliance
Changes to This Policy
Privacy regulations and our services evolve over time. When we make significant changes to this policy, we'll notify you through email and prominent website notices. Minor updates may be posted directly to this page with an updated revision date.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our platform after policy changes constitutes acceptance of the updated terms.
Contact Our Privacy Team
Email: info@thalorienvuq.com
Phone: +27413745855
Address: Shop 18, Umhlanga Centre, Ridge Rd, Umhlanga
Rocks, Durban, 4319, South Africa
Our privacy team is available Monday through Friday, 9:00 AM to 5:00 PM SAST. We respond to all privacy inquiries within 48 hours and formal requests within the timeframes required by law.